Lockwood Designs Ltd trading as The Bike Shed Company
Terms and Conditions
Application:
These Terms and conditions will apply to the purchase and supply of goods or services to you (the ‘client’ or ‘end user’).
By ordering any goods or services, you agree to be bound by these terms and conditions.
Interpretation:
The company / Us – Lockwood Designs Ltd, trading as The Bike Shed Company
Client – The person or company placing the order, regardless of affinity with the end user
End user- The person(s) for whom the goods are intended for
Goods – Any item made or supplied by us
Services – Any accompanying product of an intangible nature. Includes but not limited to design work, installation and delivery.
Project – The undertaking of all elements required to create and supply goods to the end user
Site – The intended location for the goods to be installed
Goods:
The description of the goods is as set out on the website, via email communication and any other form of advertisement. Any description or images are for illustrative purposes only, and there may be small discrepancies in size, colour or texture of the goods supplied.
In the case of goods being made to a client’s particular requirements, it is the client’s responsibility to provide all the information requested by us, and that said information is accurate and clear.
We retain the right to alter or amend the design of our goods to comply with any applicable law, and to improve quality or production.
The company reserves the right to withhold progress on a project, including design and production, until all critical information is provided by the client to the company.
Clients can request alterations to their project, which the company will endeavour to comply with subject to design or site limitations, and ability to source bespoke elements.
Alterations to projects cannot be requested by the client once an install or delivery date has been agreed upon. Any alteration request may result in an extended lead time.
Clients should familiarise themselves with our guarantee, which is on the website and issued following supply.
Services:
On occasions where the company supplies goods on a delivery only basis, the client understands that they are responsible for the assembly of the goods and will be provided by the company with instructions on how to undertake this.
Goods can be delivered by either our own team or a hired third party at the discretion of the company.
Delivery can be made to either front or back garden where access through the property is not required. Clients must provide any information relating to access (e.g parking, steps, etc), and the company reserves the right to increase the delivery charge if access is impeded or awkward, resulting in considerable additional time required to complete.
We will deliver or install the goods on the specified date as agreed. If we fail to do so due to reasons within our control, and do not notify the client as soon as the failure is apparent, the company may offer compensation, and arrange an alternative date. If the company fails to deliver/ supply goods due to reasons outside of our control (e.g. vehicle breakdown) then no compensation will be offered unless at the discretion of the company.
We reserve the right to reschedule an installation if the site is not ready, inadequate information has been provided by the client, or in cases of non-contact in receipt of the install date being offered.
The installation team reserve the right to not undertake an installation if the site is not clear and accessible, as described, unsuitable, or poses a risk to safety or health. An additional fee of up to 50% of the install charge can be applied for the team to return on an alternative date.
Basis of Sale
Any quotes provided are valid for up to 3 months from its date, unless specified.
Quotes are for the listed items only, and do not include items that may have been discussed but are not noted on the quotation.
Rough estimates for delivery/install of goods will be given at point of order, with a firm date only being available 1-2 weeks prior to supply.
Lead times for supply of goods can vary, but all efforts will be made by the company to keep clients informed of any alterations to the expected supply schedule.
The company will not be held responsible any incorrect measurements provided by the client. If goods need to be returned to the workshop for amendment following incorrect measurements on site, the client understand they will incur any additional charges for this.
Price and Payment
Prices for standard range items are priced as per to our website, quotes and invoices. Any bespoke goods will be priced based on the individual project.
Prices and charges include VAT at the applicable rate at time of order.
Payment is to be made, in full, at the point of order, for both standard and bespoke units. Once payment has been received, the order will be placed into our production schedule.